Is configuration help included in Basic Support?
No — Basic Support covers product defects. For integration or configuration assistance, use Escalation Packs or an Enterprise Support plan.
Licensing
Transparent, predictable enterprise pricing
Flat-rate licensing for self-hosted identity: unlimited users, no hidden consumption fees, and a choice between annual subscription or perpetual license.
- Unlimited users and client apps
- Subscription or perpetual license
- Basic support included
Starter Edition
Launch confidently with core multi-tenant identity.
Tier 1Tier 3
CHF 1’500.– per year
- Client Apps: 5
- User Stores: 1
- IDP Instances: 1
Included support:
Add-ons: packs
Business Edition
Scale customers & integrations with higher limits.
Tier 1Tier 4
CHF 5’000.– per year
- Client Apps: 15
- User Stores: 2
- IDP Instances: 2
Included support:
Add-ons: packs
Most Popular
Enterprise Edition
Unlimited scale, advanced compliance & deployment options.
unlimited
CHF 15’900.– per year
- Client Apps: unlimited
- User Stores: unlimited
- IDP Instances: unlimited
Included support:
Add-ons: , , , packs
Custom Licensing
Redistributable licenses and special enterprise requirements.
Contact us for pricing
- Client Apps: unlimited
- User Stores: unlimited
- IDP Instances: unlimited
Included support:
Add-ons: custom
Support plan comparison
| Plan | Response Time | Availability | Escalations / Year | Annual Price | Add-on Options |
|---|---|---|---|---|---|
| Basic | 1 business day | Business hours (CET) | 0 | Included | Escalation Packs available |
| Enterprise Standard | 8 business hours | Business hours (CET) | 4 | CHF 6’000.– | Escalation Packs available |
| Enterprise Premium | 4 business hours | Business hours (CET, priority queue) | 8 | CHF 10’000.– | Escalation Packs available |
| Enterprise Managed | 2 hours (Sev-1) | 24×7 (critical issues) | Custom | Contact Sales | Custom |
All prices exclude VAT. Subject to change.
Additional Information
- Annual maintenance for perpetual licenses (≈22%) ensures ongoing updates and security patches.
- Escalation Packs (5 hours each) and Enterprise Support plans offer predictable, capped assistance for configuration or integration.
- Redistribution, multi-environment, or OEM use is available under custom terms — contact sales for details.
- Typical enterprise setup: Enterprise Edition + Enterprise Standard Support + Pack M ≈ CHF 21'700 / year.
FAQ
Do we need maintenance with a perpetual license?
Yes. Maintenance ensures you receive updates, security patches, and support eligibility.
Can unused escalations carry over?
No, they expire at the end of the contract year.